Frequently Asked Questions
Everything you need to know about shopping with Gardener's Supply
How do you ensure plants and seeds arrive safely?
We use specialized, eco-friendly packaging designed to protect delicate roots and stems during transit. All live plants are shipped via expedited services to minimize time spent in a box and ensure they arrive healthy and ready for planting.
What is your policy on returning gardening tools or equipment?
We offer a 30-day satisfaction guarantee. If your tools or supplies are unused and in their original packaging, you can return them for a full refund. Please note that live plants are non-returnable but are covered by our health guarantee.
When is the best time to order my seasonal supplies?
To ensure availability, we recommend ordering 4-6 weeks before your region's last frost date. We offer a pre-order system that allows you to reserve popular seeds and bulbs, which we will then ship at the optimal planting time for your specific zip code.
Do you offer international shipping for seeds and fertilizers?
Currently, we only ship within the domestic United States. Due to strict agricultural regulations and customs restrictions regarding biological materials, we cannot ship seeds, live plants, or soil amendments internationally.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your seeds organic and non-GMO?
Yes, we are committed to sustainable gardening. All of our seeds are non-GMO, and we offer a wide selection of USDA Certified Organic varieties to help you maintain a natural and healthy garden ecosystem.